Frequently Asked Questions
Expand the questions below to get answers to our most frequently asked questions.
Once you have registered, you will receive an email with instructions on how to access your course(s). If you did not receive a welcome email, check to ensure it is not in your junk or spam folder, or if you have Gmail, that it didn’t go to your Promotions folder. You can also access it by signing into your account and selecting the course listed on “My Dashboard.”
No, there is no set time that you must log in. All courses on parachute are self-directed, available 24/7 on your computer or mobile device, allowing you to learn at your own pace.
Courses in Parachute have been optimized for use on both computer and mobile devices, allowing you to learn in the comfort of your own home, or while you are on the go. Please use Google Chrome, Microsoft Edge, or Mozilla Firefox as your browser to access the course. We recommend you avoid using Internet Explorer or Safari.
On the main sign-in page, click "Forgot Password?" to be guided through the password reset process. If you're already signed in to the course, click the "My Account" button on the site, and then click "Password.”
The Intro to Understanding Your LGBTQ Child series includes four short courses that have roughly 2 hours of recorded content. Each course in the series ranges from 25-45 minutes. Each course has optional Journaling activities that might add to this time, depending on your level of involvement.
Nope! Our courses are designed so that you can take your time and pace yourself as you like to complete the course. You will receive email reminders of your progress throughout your course.
Make sure you are using a laptop or desktop computer and one of our approved browsers (see system requirements above). If you are using one of the preferred browsers, try signing out of the course, waiting 15 minutes, then signing in again. These errors are time based and should reset after 15 minutes.
Click the "Complete and Continue" button at the bottom of each lesson to record lesson completion.