• How do I access my course?

    Once you have registered, you will receive an email with instructions on how to access your course(s). If you did not receive a welcome email, check to ensure it is not in your junk or spam folder, or if you have Gmail, that it didn’t go to your Promotions folder. You can also access it by signing into your account and selecting the course listed on “My Dashboard.”

  • Do I have to log in at a certain time to complete my course?

    No, there is no set time that you must log in. All courses on parachute are self-directed, available 24/7 on your computer or mobile device, allowing you to learn at your own pace.

  • What are the system requirements to access the course?

    Courses in Parachute have been optimized for use on both computer and mobile devices, allowing you to learn in the comfort of your own home, or while you are on the go. Please use Google Chrome, Microsoft Edge, or Mozilla Firefox as your browser to access the course. We recommend you avoid using Internet Explorer or Safari.

  • How do I reset or change my password?

    On the main sign-in page, click "Forgot Password?" to be guided through the password reset process. If you're already signed in to the course, click the "My Account" button on the site, and then click "Password.”

  • How long do the courses take?

    The Intro to Understanding Your LGBTQ Child series includes four short courses that have roughly 2 hours of recorded content. Each course in the series ranges from 25-45 minutes. Each course has optional Journaling activities that might add to this time, depending on your level of involvement.

  • Do I have to take a course in one sitting?

    Nope! Our courses are designed so that you can take your time and pace yourself as you like to complete the course. You will receive email reminders of your progress throughout your course.

  • My video is showing a translation error or “forms.gle” error. What do I do?

    Make sure you are using a laptop or desktop computer and one of our approved browsers (see system requirements above). If you are using one of the preferred browsers, try signing out of the course, waiting 15 minutes, then signing in again. These errors are time based and should reset after 15 minutes.

  • Why is my progress not being marked complete?

    Click the "Complete and Continue" button at the bottom of each lesson to record lesson completion.